Feedback & Complaints

Your feedback or complaint matters to us.

Your positive and negative feedback helps us to improve our service for you and others.

If you don’t feel comfortable speaking with your therapist there are a few other ways you can provide us with your feedback.

How to leave us feedback or make a complaint ?

Making a complaint to the NDIS Quality and Safeguards Commission

Alternatively, if you feel you’re unable to talk to The Flourish Project directly you can contact the NDIS Quality and Safeguards Commission (NDIS Commission).
You can make a complaint to the NDIS Commission by:
  • phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
  • National Relay Service and ask for 1800 035 544.
  • completing a complaint contact form .

Complex thoughts and emotions are a part of the human experience. Take care of your mental health just like you would your physical health.

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The Flourish Project is located on the land of the Kaurna people. We acknowledge all traditional Owners of Country throughout Australia and recognise the continuing connection to land, culture and community. We pay our respects to Elders past, present and emerging. The Flourish Project celebrates diversity and is committed to providing safe and inclusive services to the LGBTQIA+ community.

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